Privacy Policy

1. Introduction

When you play at CrownPlay Casino, you trust us not only with your entertainment but also with your personal information. That’s a responsibility we take seriously. Since launching in 2021 for Australian players, we’ve built our platform on two pillars: fair gaming and safe data handling. This Privacy Policy explains in plain English what information we collect, why we need it, and how we keep it secure. It also outlines the choices you have as a player when it comes to your data.

By signing up at CrownPlay Casino, visiting crownplay-au.com, or using any of our services, you agree to the practices described below. We keep this page updated so you’ll always know how your information is handled.

Throughout this policy:

  • “we”, “our”, “us” refers to CrownPlay Casino.
  • “the site” means our official domain crownplay-au.com.
  • “you”, “your” means the player or visitor using our services.

We comply with Australian data protection standards and international gambling regulations, ensuring your information is treated with transparency and care.

2. How to Contact Us

If you ever have a question about how we handle your data — whether it’s about cookies, transactions, or account details — you can reach us directly. No forms, no automated robots, just a clear point of contact:

📧 Email: [email protected]

3. Information We May Collect About You

What you provide directly:

  • Your name, date of birth, and residential address (needed for account verification, as required by law).
  • Email address, phone number, and payment details you use for deposits and withdrawals.
  • Your preferences — such as game choices or promo settings — so we can tailor your experience.

What we collect automatically:

  • Device details: browser type, operating system, IP address, and approximate location.
  • Your activity on the site: which pages you visit, how long you stay, and interactions with promotions or games.
  • Login and transaction history — this helps us keep your account safe and trace suspicious activity quickly.

What we receive from third parties:

  • Confirmation from payment processors when a deposit or withdrawal is successful.
  • Information from trusted partners and affiliates, but only if you’ve given consent.
  • Verification data for responsible gambling checks and fraud prevention.

4. How We Use Your Information

We don’t collect data just to store it — every piece has a clear purpose:

  • To confirm your age and identity (a strict legal requirement).
  • To process deposits and withdrawals safely and on time.
  • To send you personalised offers and promotions — only if you’ve opted in.
  • To monitor gameplay and detect fraud, ensuring fair play for everyone.
  • To improve the site, based on how players interact with games and features.
  • To communicate important updates — like security alerts or policy changes.
  • To support responsible gambling by spotting risky patterns and providing protective tools.

5. Who We Share Data With

Your information is shared only where it’s necessary to provide our services:

  • Payment providers and banks – so transactions are processed securely.
  • Game developers – to deliver gameplay outcomes and keep games fair.
  • Fraud prevention and regulatory authorities – but only when required by law.
  • Technical partners – who handle hosting, encryption, and analytics.

We do not sell your data to third parties. That’s a promise.

6. Cookies

Like most websites, CrownPlay uses cookies — small text files saved on your device. They help us improve your experience and keep the site running smoothly.

Types of cookies we use:

  • Essential cookies – without these, you couldn’t log in or play securely.
  • Preference cookies – remember your language, currency, and display settings.
  • Performance cookies – show us how players use the site, so we know what works (and what doesn’t).
  • Marketing cookies – let us show you promotions relevant to your play.

You can disable cookies in your browser at any time, though some features may stop working properly.

7. Third-Party Content and Links

Sometimes, we link out to third-party services (for example, a payment processor or a promo partner). Keep in mind that their privacy rules may be different from ours. We recommend checking their policies before sharing information.

8. How We Protect Your Information

Security is not negotiable. To protect your personal data, we use:

  • SSL encryption on all payments and logins.
  • Advanced firewalls and intrusion detection systems.
  • Regular security audits and staff training to spot threats before they become problems.

We keep your data only as long as necessary to run our services, meet legal requirements, or resolve disputes.

9. Your Rights

As a CrownPlay Casino player, you are in control of your personal data. You have the right to:

  • Request a copy of the information we hold about you.
  • Correct anything that’s inaccurate or outdated.
  • Request deletion of your data (where legally possible).
  • Opt out of promotional emails or SMS at any time.

To exercise these rights, drop us a message at [email protected]. We’ll respond promptly, usually within a few business days.

10. Changes to This Privacy Policy

Just like games and technology evolve, so does our Privacy Policy. Whenever we make updates — whether for legal, technical, or operational reasons — we’ll post them here with a clear “last updated” date. For bigger changes, you’ll see a direct email or an on-site notice so you won’t miss it.